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Warranty Information

Our products come with a 12-month manufacturers guarantee protecting you from any manufacturer’s defects. Our warranty only covers manufacturer’s faults and defects and does not cover damage caused by fair wear and tear, accidents, or misuse. Some exclusions apply as outlined below. 

If you have any questions or are confused on any of the terms outlined, please contact us at info@fridayharbourco.com and we would be more than happy to help!

THE WARRANTY COVERS

  • All metal or functional components: example -  a magnetic snap that stops working or an atomizer that doesn't spray. Photo or video evidence may be required and the item returned to us.
  • Fabric seams 
  • Manufacturer defects
  • Products covered by warranty must be submitted by the original purchaser and must have been purchased from Friday Harbour Lifestyle Co directly OR an authorized retailer. 

As with any product, proper care needs to be taken to ensure the longevity of our products. The warranty is only valid if the product is cared for as intended. Please refer to our FAQ for proper care instructions.

*We reserve the right to determine whether the fault is a manufacturing defect or not.

WHEN RETURNING ITEMS FOR INSPECTION
Please save your tracking number in case there is any difficulty with your courier transporting your return to us. In the case of any return being lost in transport, we will be unable to inspect your item for warranty claims. Packing, shipping and applicable costs for returning items are the responsibility of the customer.

WHAT IS NOT COVERED

  • Conditions arising from normal wear and tear. 
  • Damage from tampering with. 
  • Damage from misuse or abuse.
  • Damage or fading from laundering or dry-cleaning.
  • Damage caused by external factors such as natural disasters, adverse weather conditions, misuse, or post-purchase modifications to the product
  • Damages or malfunctions due to repair or tampering by unauthorized parties.
  • Customer dissatisfaction with the product in terms of liking the weight, functionality, colour or style after the initial 30 day return period. 
  • Unauthorized commercial use
  • Second hand purchases or purchases from a non-authorized dealer

LIABILITY

Friday Harbour Lifestyle Company assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of our products. In no event shall we be liable for incidental or consequential damages relating to or resulting from the use of our products or any of their parts.