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Frequently Asked Questions
Yes! Join The Harbour Club and start collecting points just by signing up, following us on instagram, having a birthday, referring a friend and shopping with us. Your points add up to dollars and can be used towards purchases.
Like any high end fabric, the better you care for it the longer it lasts. You do not need to wash your towels after every single use like most towels unless you want to. Bamboo has antibacterial properties and therefore we recommend washing about once a week.
Machine Wash cold, tumble dry.
- Do not bleach.
- Like your skin, chemicals can strip and damage, so we recommend using a gentle detergent.
- To spot clean stubborn stains, use a spot remover or a colour safe stain removing pen.
Please email us at info@fridayharbourco.com
Visit our account login page and go to 'orders'. There you will be able to track and manage your orders. If you do not have an account, you would have received an email with your tracking number on it when your order shipped.
If you have made an error to your order or with your address, please email us as soon as possible to make any changes. Once your order has shipped, we are unable to make changes.
Using your tracking number in your account or through your shipping confirmation email, most shipping companies will allow you to receive tracking updates or manage your delivery options online.
- If you receive a delivery notification, first check to see if your parcel has been hidden or placed somewhere near or around one of your homes entrances.
- Also check with your neighbours, and double check your tracking number to ensure it was delivered to your correct address.
- Check to see if your courier has provide proof of delivery in the form of a photo or signature.
- Reach out to the courier service that delivered your package. They are usually able to provide information faster than we are.
- We are unable to replace lost or stolen packages.
- For more assistance, contact us via email at info@fridayharbourco.com and provide us with any steps you have already taken.
*Most cases are resolved within 48 hours and are a result of a technical issue on the side of the courier.